Terms & Conditions
1.1 Opening hours
The Muswell Hill Preschool is open 7:00 – 19:00, Monday to Friday, 51 weeks per year. The Muswell Hill Preschool closes from lunchtime on 24th December through January 1st inclusive and public and bank holidays.
2.1 Drop-off and collection
Drop-off and collection Full day drop-off can be agreed between 7:00 and 9:30, collection between 15:30 and 19:00. Sessional drop-offs can be agreed between 7:00 am and 9:30 am or at 13:30 – 14:30. Sessional collections can be arranged from 12:30 to 13:30 or from 17:30 to 19:00.
2.2 Out of hours collection
The nursery closes at 19:00. Children leaving at the end of a normal session should be collected promptly. Any parent who is unable to collect at the correct time needs to inform the nursery immediately to allow us to staff the nursery accordingly. If you collect your child more than 5 minutes late there will be an additional charge of £35.00 per hour per late collection. We cannot accept children before 7:00 in the morning for any reason as we will not be staffed so to do.
2.3 Collection security
For security reasons, your child may only be collected by those individuals over 18 years of age you have listed on your child collection authorisation form that is filled out during settling in. This is restricted to the child’s parents and or a nanny/au pair. Any changes to these named contacts can only be accepted in writing, in advance, and the new named alternate contact must be introduced to the child’s mentor. We will never permit a child to leave the premises unaccompanied or with an unauthorised person.
In the event of an emergency or should you be unable to collect your child for any reason, one of the child’s parents must email the nursery Principal or Vice Principal at the latest on the day of collection including the name of the alternate person, a photograph of the person and a temporary one time password to be used by the person collecting the child. The emergency contact must bring a valid passport or photo ID for identification. Finally, we will not permit a child to be collected by anyone if the individual appears in our judgement to be unfit to provide for the child’s safety, or appear to be under the influence of alcohol or drugs.
Parents should see that their children arrive in normal day clothes and bring a full change of clothes. You need to name/label your child’s clothing, especially outdoor clothes and smocks, to avoid confusion with garments that look similar. The Muswell Hill Preschool cannot accept responsibility for any lost or damaged property.
4.1 Moving up in The Muswell Hill Preschool
Children move from the Language Laboratory (toddler room) to the Learning Laboratories (pre-school) based on their date of birth and/or their level of physical and social development. You should discuss your child’s moving up and general development regularly with the Principal of your nursery, your child’s Mentor and teachers to ensure that we meet your child’s needs in the best possible way. Given The Muswell Hill Preschool’s focus on delivering a unique curriculum for your child based on needs, talents, abilities and interests, your child’s curriculum will suit their own interests and stage of development, and not correspond to their base room.
From time to time we will arrange visits to museums, galleries, performances and places of interest. There will be a modest additional charge to cover entrance and transportation, and parents have the choice of whether they wish their children to participate or not. Parent helpers on outings are always welcome and requested. You will need to provide written consent in advance of each excursion. Additionally you will need to consent to our Local Walks policy, whereby we will regularly take your child to local parks or shops.
6.1 Illness and health and safety
Children may not attend the nursery for 48 hours after the last occurrence if they have nausea or diarrhoea from any cause. If your child is unwell with any infectious illness, any unknown rashes; if they are unwell, e.g. not able to join in activities or require 1:1 care, if they are dependent on liquid paracetamol or within 24 hours of the first dose of any medication not taken before (e.g. the first time they have antibiotics, not each time they are prescribed) and may not return until the condition is diagnosed by a physician who certifies they are able to attend.
Children who become ill while in our care will be looked after until parents can be contacted to collect them and take them home. Parents will be notified immediately at the first signs of any illness. If a parent cannot be contacted we will contact your named GP. In the event of an emergency the child will be taken to the nearest hospital, accompanied by a senior member of staff from The Muswell Hill Preschool, who will act in loco parentis until the parents are able to arrive.
We will not administer medication without permission. We will contact you for approval to give your child liquid paracetamol (one of two medications, including Piriton, kept on site aside from first aid items), and cannot give this to your child until you have provided authorisation, and are on your way to collect your child. All other methods to reduce temperature will be attempted first. If your child’s temperature is dangerously high we would contact an ambulance. In the event of an allergic reaction we would call an ambulance. Parents have the responsibility to keep us continually informed of changes in any contact numbers and addresses, or any changes in your child’s medical condition or GP.
Should your child require regular medication to be administered during the hours he/she is in our care at The Muswell Hill Preschool you will need to complete all necessary paperwork in line with our policies. The medication must be prescribed by a doctor and be clearly labelled to include your child’s name and the required dosage. You must take the medication home at the end of each day, as we cannot keep any medications on site with the exception of liquid paracetamol, Piriton and first aid items. It is also your responsibility to notify the nursery of any change to this information on an on-going basis.
Your child’s attendance, during periods of illness or when on medication, is at the sole discretion of the nursery.
We apply sunscreen to children on outings and for outdoor play. Should you wish your child not to receive sunscreen you must request this in writing, however we will be unable to take your child outside in sunny weather.
The Muswell Hill Preschool follows a strict indoor no-shoe policy in all nurseries. Family pets, including dogs and cats, are not allowed on or in front of the premises to ensure the health, safety and wellbeing of our children, parents and staff. The only exception to this policy is for guide dogs. As many of our floors are not carpeted it is dangerous for children to wear slippers, so it is the responsibility of parents to provide clean indoor shoes.
7.1 Safeguarding and Child Protection
The Muswell Hill Preschool is registered under the Children Act of 1989 as revised in the Children Act of 2004 and the Childcare Act of 2006. We follow the guidelines set by the local authority on safeguarding children and child protection at all times.
Overall fees for attendance at The Muswell Hill Preschool may be seen in the enclosed fee sheet. In addition to the daily/weekly/monthly fees covered in the attached sheet we offer the option, should you require this, for early drop off (between 7:00 – 7:30) and late collection (between 18:30 and 19:00). There is a daily charge for this service of £25.00. Once again we do not advise that you take this up on a regular basis, however we understand that at certain times parents do require a longer day. This service must be organised a minimum of 48 hours in advance to allow us to staff accordingly.
Fees are reviewed annually. If any changes are deemed necessary, parents are informed no later than the first week of August. New fee structures commence on the 15th of August for September’s payment. However, how fees are paid may need to change during the course of the year if, for example, government policy with regard to the Early Years Free Entitlement is changed. How the Free Entitlement changes may impact on you is made clear in our admissions policy for the Early Years Free Entitlement, which is contained in your information pack. (See 8.5 below, 15.1 and our current admissions policy). Children must take a minimum of two sessions per week to enrol.
8.1.1 Registration fee
There is a one-off fee to register your child of £100, payable when you return the registration form. This is non-refundable, and places your child on our waiting list.
8.1.2 Securing a place for your child
Once we have confirmed we have availability for your child and before your child starts in nursery, you need to pay a deposit, equivalent to one month’s fees of your child’s chosen attendance pattern and the first month’s fees in advance.
Deposits are refunded 6 weeks after the last month of your child’s attendance, subject to all fees and other liabilities to the nursery having been paid in full, and providing two calendar months notice in writing is given prior to the child leaving. If a child leaves without full notice, we will offset the deposit paid against any outstanding fees and invoice the balance. If your child does not attend the nursery for any reason once the place has been accepted, then the deposit is non-refundable.
8.1.3 Basis of fee calculation
Fees are calculated on an annual basis and then divided by 12. This allows for a consistent amount payable per month regardless of holidays or variations in the number of days in each month. Refunds or deductions cannot be made if your child is ill, on holiday or for any other reason does not attend the nursery. Days that are reserved and not used cannot be re-allocated.
8.2 Payment terms
Fees are to be paid monthly by direct debit on the 1st of each month or the next banking day thereafter. Invoices are issued on the 19th of each month for the following month, and the amount to be collected by direct debit is clearly communicated in the invoice. You have two weeks between the issuing of an invoice and the collection of monthly fees to query the amount before it is collected from your account. It is a requirement of our terms and conditions that all parents pay by direct debit.
We will not refund any fees if your child is absent due to illness, holiday or as required under the nursery’s policies and procedures. The nursery will not refund fees or be in breach of this agreement by reason of any delay in performance or non-performance of its obligations to you due to any event outside its reasonable control. These include, without limitation, any act deemed to be force majeure, fire, war, acts of terrorism, strikes or other industrial action, infectious diseases, epidemics, inclement weather (e.g. snow, flooding, storms), unforeseeable repairs or any failure of public or utility services (such as highway and public transport delays or failures). If this is an area of concern for you, you may wish to look into an insurance policy to cover such a possibility.
8.4 Childcare vouchers
We try to accept all forms of childcare vouchers, in order to provide parents with flexible payment options. However we treat vouchers on a cash basis, and they are only credited to your account once we have received the payment from the voucher company.
For your child’s first month/months with The Muswell Hill Preschool you will be required to pay 100% of fees in advance. Any childcare vouchers received during that calendar month will be credited to your account, and deducted from the second month’s invoice (provided they are received before the 15th of the month, our invoice date). Thereafter all voucher amounts will be credited to the subsequent month’s invoice for the period your child is with The Muswell Hill Preschool.
8.5 Early Years Free Entitlement
The Muswell Hill Preschool offer sessions under the Free Entitlement scheme. To see how this works, please see the attached Early Years Free Entitlement admissions process. Please note that this legislation is likely to change as the government reviews the code of practice. We will update the admissions process accordingly.
8.6 Late payment and cancelled cheque charges
Because of the administrative burden these represent we have found it necessary to levy charges for any late payments (after the 1st of the month, or the first banking day thereafter) of £35.00 per calendar month and £35.00 for any cancelled or bounced cheque or failed direct debit. These fees will be added to your account as additional charges.
8.7 Additional charges
Any additional charges – e.g. extra sessions, late collection, out of hours collection, late payment fees, excursion charges – will be added to your subsequent month’s invoice automatically and collected by direct debit on the first of the following month, or the first banking day thereafter.
9.1 Sibling discounts
We offer a 15% discount off the fees of the older child. For families with three children we would offer 15% discounts on the fees of the two eldest children.
10.1 Termination or loss of place at The Muswell Hill Preschool
The Muswell Hill Preschool reserves the right to terminate your child’s place immediately at the nursery in the event that any fees remain unpaid, where any of the terms and conditions are breached, or if termination of a place is considered to be in the best interests of the nursery or the welfare of your child.
11.1 Bank Holidays and Summer Holidays
The Muswell Hill Preschool are closed for all public and bank holidays, as well as the week between Christmas and New Years. At all other times we are open. Refunds are not available for Bank Holidays or if you chose to take an extended holiday with your child.
The Muswell Hill Preschool does not sanction any private arrangements made between you and a member of staff. If you make any such arrangement during the hours of operation of the nursery, you are asking the staff member to violate their terms of employment with The Muswell Hill Preschool. Outside the nursery’s operating hours any arrangements between you and the member of staff are at your own risk. You agree to hold the nursery and The Muswell Hill Preschool harmless for any liability, loss or damages you might incur as a result of any such arrangements.
12.2 Employment of nursery staff by parents
We have chosen our staff carefully, based on their training, skills, experience, enthusiasm and abilities. We expect that you will be impressed by their capabilities. Parents may not employ our staff for any purpose on a part- or full-time basis during the hours of 7:30 am to 6:30 pm, Monday through Friday, without the payment of a recruitment fee based on 20% of their salary at The Muswell Hill Preschool. On leaving The Muswell Hill Preschool, staff may not work for any The Muswell Hill Preschool parents (current or former) for a period of 6 months after their departure, unless specifically agreed between The Muswell Hill Preschool and the parents directly in writing. In the case of permission being given the parents will pay the same recruitment fee indicated above.
13.1 Notice of changes in your child’s attendance
Notice that your child is leaving the nursery or decreasing days must be given in writing at least two calendar months before the intended date of departure / reduction. The nursery will acknowledge letters of notice in writing to confirm they have been received.
14.1 Privacy Notice
The Muswell Hill Preschool processes personal data including, but not limited to, the following sensitive data: address, telephone contacts, date of birth, email addresses, employment information, gender, physical conditions, disabilities or allergies, dietary requirements, child photographs and care, learning and development records.
We process this information to ensure a safe, secure and healthy environment for your child, to administer first aid/medical care if necessary, to comply with all relevant government regulations and nursery policies and procedures, to help us understand your child’s needs, talents abilities and interests, our own market research.
We may only share this information under the following circumstances: if you receive government funding with the funding provider, if you receive funding as an employee or a student benefit with your employer/education provider, with any other nursery setting your child may attend, third party processers that are subject to confidential non-disclosure agreements, as required by any court order, law or regulation and if the nursery suspects any child abuse or neglect it will report these concerns to the relevant authorities in accordance with its policies and procedures and regulatory requirements.
15.1 Review of terms and conditions and general points
We reserve the right to unilaterally alter our terms and conditions at any time should this become necessary due to legislative changes. For other changes you would receive written notification regarding new terms and conditions.
The nursery is not responsible for any items left by you or your child at the nursery including, and without limitation, push chairs, prams, car seats, clothing and toys.
These terms and conditions, along with the fee sheet and registration form (and as may be amended from time to time) represent the entire agreement between you and The Muswell Hill Preschool. The terms and conditions will be governed by English Law and is subject to the exclusive jurisdiction of the English Courts.